Sustainable management

Sustainability

Code of Ethics

CMTX embraces forward-thinking and efficient management practices founded on trust, fairness, and transparency, and guided by the core values of freedom, communication, and happiness. With a creative corporate spirit suited to the 21st century, we are committed to continuous innovation and to exploring new possibilities without limits.

In every business activity with our stakeholders, CMTX upholds both legal compliance and corporate ethics. To fulfill our responsibilities to society, the company, and our employees, we have established this Code of Ethics as the guiding standard for all decisions and management practices, ensuring that it is consistently put into action.

  • Regard customer satisfaction and inspiration as the highest values and as the standard for all actions.
  • Always recognize that customers are the foundation of the company’s profit and growth, providing the best possible products and services that meet their needs and expectations while earning their lasting trust.
  • Actively accept customer complaints and suggestions, and establish transparent and effective procedures to resolve grievances and disputes.
  • Communicate honestly with customers and fulfill every promise made to them.
  • Protect customer-related information and never disclose or use it for other purposes without prior consent.
  • Address any customer dissatisfaction immediately and implement preventive measures to ensure that issues do not recur.